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FAQs
Our Covalent Flake System not only protects your concrete from future wear and tear, but also beautifies your existing concrete and brings extra value to your property.
QUESTIONS ABOUT
State-of-the-art Valence Protective Concrete Coatings
Please take a look at our Terms & Conditions page for all the details.
We ship our products to all 50 states including Alaska, Hawaii and Canada.
- For small parcel packages, we ship Ground, 3-day, 2-day, or Overnight via UPS.
- For larger orders requiring palletization, we partner with R+L Carriers for reliable LTL (Less Than Truckload) shipping services.
Ground, 3-day, 2-day, and overnight delivery costs are calculated by UPS. Some items available from ValenceCoatings.com will incur additional shipping cost in addition to those indicated upon checkout. If your order requires additional shipping costs a Valence Protective Coatings associate will contact you to secure authorization before proceeding with the order.
Most orders will depart our distribution center within 24 business hours of order being paid.
Orders requiring palletization must be submitted and paid for by 12:00 PM CST, and small parcel/UPS orders need to be submitted and paid for by 2:00 PM CST to ensure same-day shipping. While we aim to fulfill orders promptly, these times serve as general guidelines and are not guaranteed.
Orders which require additional shipping or freight approval will be delayed until final authorization is granted by the customer. Some items may require more than 24 hours to ship, which is indicated during the order placing placing process. Valence distribution centers are open Monday-Friday and closed on Saturdays, Sundays, and federal holidays.
It is possible that your order will arrive in multiple packages and from multiple distribution points arriving on different days. You will receive a fulfillment verification email including tracking information upon order fulfillment.
Our terms are F.O.B. Eagan, MN. The responsibility for damage in transit is the carriers whether it is visible or concealed damage. Inspect your shipment immediately. Insist that visible damage be indicated on the freight bill. Open your shipment immediately and inspect for concealed damage. Take photos of damage and notify the delivering carrier immediately and follow their instructions for a claim. Valence Protective Coatings takes every precaution to ensure safe arrival, but our responsibility ceased when the shipment was handed over to the carrier. Claims for damages must be made by you as soon as possible to the carrier.
Customer pick-up / will-call is available at our retail location at 2945 Lone Oak Dr #160, Eagan, MN 55121. Customer pick-up / will call is available Monday – Friday, 8:30 am – 5:00 pm.
